Frequently Asked Questions

• Getting Started
• Try it for Free!
• Sending and Receiving Messages
• Setting up an Account
• Payment
• About Your Purchase
• Privacy

Find the local phone number for your city through our area code locator. For best results enter the first six digits of your phone number (area code + exchange), or enter your zip code in the appropriate box and click the submit button. You may also enter your three digit area code but your results will be less accurate. Call the local number and listen to the voice prompts that will guide you through our system. Record your name and a brief introduction of yourself and then jump on in! Guys on the line are live and ready for action. Our Customer Service Representatives are available 24/7 and can be reached by pressing zero while on the line or calling 1-800-220-2017, anytime. Gay, straight, bi, curious men. 1800GAYLIVE is for men, looking to connect in a fast, easy and extremely discreet way. Local men in your area are on the line, looking for hookups, hot phone chat or both! You can now access the national service through your local access number. After all local introductions have played you may opt to listen to the guys on the national service. Call your local access number and follow the prompts to enter your code. Be sure to press the # key after you have entered the code. Assuming you've entered the code correctly and pressed the # key it is possible that the promotion code may have expired. During Happy Hour 1800GayLive automatically reduces the rate you pay per minute by 50% so you get to talk twice as long on Wednesdays between 6am-8am ET. The only thing you need to do is make sure you have dollars in your account. Then, call Wednesday morning and enjoy your automatically discounted time on the line!

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Everyone who tries our service can get a free trial! Use our area code locator to get the local phone number for your city and follow the voice prompts. Our system will guide you to a Free Trial of 1800GAYLIVE. Yes, you can receive a free trial from any touch tone phone. The length of the free trial times vary from city to city. Call Customer Service for details. Free trial times vary between cities, so call your local number to find out how long the trial is in your city. 1800GAYLIVE has several cities that are completely Free! Call the line and enjoy.

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Call in to your local city and follow the voice prompts to “now it’s time to record your introduction.” You can record your introduction over and over until you are happy with it. Be specific! This is how you will get noticed on 1800GAYLIVE. Adding details and using adjectives to describe who you are and what you’re looking for will make your introduction stand out. You might want to practice reading your message before recording, so it flows smoothly, and please try to leave out the club music in the background! You can record your message over and over until you are happy with it. While we don’t screen the guys on the line, we want everyone to have a pleasant experience using 1800GAYLIVE. We won’t tolerate certain things, so please refrain from any form of discrimination or mention of illegal substances or acts. You can hear men from across the nation after you've listened to all the introductions in your local calling area by pressing 2 when you hear the prompt. You always hear introductions from local guys in your calling area first. You can then wait to hear new local guys or replay only callers in your local area by pressing 1 when you hear the prompt.

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Yup! All you need is your account number and you can access the service from any touch tone phone. Not long at all. We need your name, address, phone number and method of payment. You’ll be issued a membership number that you’ll need to access the service and we’ll need to verify your payment vehicle. Your membership number is tied to your 1800GAYLIVE account. If you lose your membership number, call our Customer Service Representatives, 24/7 and they’ll be able to provide you with it. You should keep this information private and never share your membership number with anyone on the line. The system will inform you that dollars will be deducted from your account when there are four or more guys on the line or whenever you connect live in a private conversation. 1800GAYLIVE will inform you of your balance when you log on the service if you wish. You’ll always have the option to add additional dollars through Customer Service or through our automated purchasing system.

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1800GAYLIVE charges will appear as Live Link. We respect your privacy and are extremely discreet in our billing. 1800GAYLIVE does not bill to your telephone. Therefore, charges will not appear on your phone bill. Anytime you make an online purchase, you’ll receive a confirmation email with the details of your transaction. If you are a new member, you’ll receive two emails from us, one to confirm your membership and provide you with your account information and a second that will contain your transaction details. We make it easy to add dollars to your account; either here on our website or through our Customer Service Center by dialing zero. While you do have the option to add dollars quickly and securely with a credit card, a prepaid Master Card®, Visa® or American Express® card, a money order, or through Western Union and Money Gram. Sign up to be on our mailing list and you can receive information through email and US mail about special offers; some offers are only available to guys on our mailing lists. You can also call Customer Service and let them know you’d like to receive promotional offers from 1800GAYLIVE.

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1800GayLive is upgrading to dollar accounting to give you more flexibility when you use our service. Our new dollar packages still give you the exact same great value as before. New features are coming that will give each package you purchase even greater value. Instead of buying packages of time (Example: 69 minutes for $25), you will add packages of dollars to your account. You can add dollar amounts ranging from $10 to $399 over the phone through our automated purchase system; with a customer service agent; or online at 1800GAYLIVE.com. The more dollars you add to your account, the more Bonus Dollars you receive. Bonus Dollars are just our way of saying thank you for being a loyal customer. Bonus Dollars increase the value of your total account balance and extend your 1800GAYLIVE experience. Varying amounts of Bonus Dollars will be awarded when you make a purchase and we may give them away during special promotions. Make sure we have your e-mail address on file so we can let you know about specials and promotions where you can earn more Bonus Dollars. Each dollar on your account, including each FREE Bonus Dollar, gives you 2 minutes of hot talk time at our standard low rate. The result is you get the exact same great value from 1800GayLive as you always have.
Here’s how it works:

You Spend	You get FREE BONUS DOLLARS!	Total Dollar Value	Total Hot Talk Minutes	Your Rate Per Minute
$ 10	$ -	$ 10	20	$ 0.50
$ 25	$ 10	$ 35	70	$ 0.36
$ 55	$ 45	$ 100	200	$ 0.28
$ 79	$ 116	$ 195	390	$ 0.20
$ 149	$ 316	$ 465	930	$ 0.16
$ 285	$ 765	$ 1,050	2,100	$ 0.14
$ 399	$ 1,596	$ 1,995	3,990	$ 0.10

As you can see above, the larger your purchase, the more economical it becomes to use the service. Any minutes remaining on your account will be converted to dollars. We will automatically adjust your time into dollars on the day of the changeover. These dollars will allow you to use 1800GAYLIVE for the exact same number of minutes that are currently on your account. We do the math for you. When you call into 1800GAYLIVE, you hear your account balance right before you enter the action or by choosing option 3 from the main menu. For example, if you had 100 minutes on your account, you now have $50 and you can still talk for 100 minutes. You can always hear how many minutes of hot talk you have available to use on 1800GAYLIVE. Your bonus point level is noted on your account. If you have 1000 points or more they can be redeemed for Bonus Dollars at any time prior to November 30, 2010 by calling customer service.

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1800GAYLIVE prides itself on being extremely discreet and ensures the confidentiality of your personal information. We do not share this information with any outside party and will notify you of the approval and decline of transactions. Read our full privacy policy. In order to protect against identity theft and credit card fraud, we’ll need your name, address, phone number, credit card or check by phone account number. Once this information is confirmed we can process your order.

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